Aleksandr Harutyunyan | IT Specialist

Technical Skills

Microsoft 365 & Business Applications

SharePoint, Microsoft Excel, Power Pivot, Power BI, Power Automate, Microsoft 365 Copilot, Microsoft 365

IT Support & Systems

Technical support, desktop support, Windows workstation configuration, software installation and updates, hardware and peripheral troubleshooting, remote support, TeamViewer

Networking & Communications

Network troubleshooting, LAN, routers, switches, network cabling, VoIP, IP telephony, PBX-type digital telephone systems, video conferencing systems

GIS & Data

ArcGIS Online, ArcGIS Pro, Oracle data sources, MySQL, SQL, EPIC-LA, data validation, records and document management

Web Development & Administration

HTML, CSS, JavaScript, PHP, WordPress, Moodle, Visual Studio Code, web hosting, domain management, database administration, email services, website deployment and maintenance

Work Experience

Intermediate Clerk

Los Angeles County Public Works

Alhambra, CA | January 2026–Present

Developed and implemented SharePoint-based workflow automation, digital record management, and tracking solutions for the Records of Survey Unit, replacing paper-based processes and improving operational efficiency and record accessibility.
Designed and developed automated Excel-based solutions with advanced formulas, Power Pivot, and automated data validation to streamline map-checking and records tracking processes.
Integrated Excel workbooks with ArcGIS Online and Oracle data sources to automate data population, reduce manual data entry, and improve data accuracy.
Developed interactive Power BI dashboards and reports for operational reporting and performance monitoring.
Designed and developed SharePoint pages. Currently implementing a Microsoft 365 Copilot solution that enables users to query operational data and reports using natural language.
Tested, troubleshot, enhanced, and maintained internally developed applications, spreadsheets, and automated workflows based on user feedback.
Collaborated with Survey staff, GIS professionals, and the Information Technology Division to gather business requirements and implement technical solutions using ArcGIS applications, SharePoint, Power BI, Power Automate, Oracle data sources, and EPIC-LA.

Office Support Assistant (TempLA)

Los Angeles County Public Works

Alhambra, CA | June 2024–December 2025

Digitized and organized archived records by scanning, indexing, and filing documents within the department's shared electronic filing system.
Maintained and enhanced Excel tracking spreadsheets to monitor document locations, electronic records, and archive inventory, and performed data validation and quality checks to ensure record accuracy and completeness.
Organized and distributed paper records, prepared archive storage boxes, and created labels to improve document retrieval and records management.
Provided technical assistance for software, printers, scanners, Microsoft 365 account sign-in, Office application setup, and other computer-related issues for departmental staff.
Identified, designed, and implemented improvements to administrative workflows, including document tracking, labeling systems, record organization, and document access, while providing day-to-day technical support and user assistance.

IT Support Technician (TSE)

Los Angeles County Office of Education (LACOE) / GAIN Division

Glendale, CA | June 2023–April 2024

Performed diagnostics, troubleshooting, and repair of computer hardware and peripheral devices.
Installed operating system updates, configured Windows workstations, installed and updated software applications, and maintained technical equipment.
Provided remote technical support using TeamViewer and assisted users by phone.
Updated digital forms, maintained shared folders, organized electronic documents, and assisted users with Microsoft Office applications, Windows configuration, file management, and other basic software-related issues.

Freelance IT Support / Web Developer

Upwork

Glendale, CA | November 2022–June 2023

Provided freelance web development, website maintenance, data management, and technical support services for clients.
Developed, maintained, and troubleshot websites, including demdev.org, and resolved website and hosting-related issues.
Created interconnected Google Sheets-based data tracking solutions with dashboards, links, and user access permissions.
Developed and improved Microsoft Excel spreadsheets, formulas, data organization, and reporting dashboards.
Edited, converted, organized, and prepared digital documents using Adobe Acrobat, ABBYY FineReader, and Microsoft Word.

IT Specialist / Web Developer

Law Institute of the Ministry of Justice of the Republic of Armenia

Yerevan, Armenia | February 2007–November 2022

Installed, configured, tested, and maintained PBX-type digital telephone systems, IP telephony, automated telephone systems (ATS), VoIP gateways, routers, switches, and communication hardware.
Diagnosed and repaired hardware, network, and communication system malfunctions, and performed preventive maintenance, equipment upgrades, and system testing.
Installed, labeled, and maintained communication cabling and infrastructure.
Supported video conferencing, alarm/security, and surveillance communication systems.
Designed, developed, deployed, administered, maintained, and enhanced the organization's websites and Moodle-based online learning platform using HTML, CSS, JavaScript, PHP, and MySQL to provide public access to legal information, online learning, and organizational resources.
Administered web hosting, domains, databases, email services, website deployments, system maintenance, security updates, and backups to ensure reliable operation of web-based services.
Maintained logs, inventory, equipment tracking, and technical documentation.
Coordinated with technicians, contractors, and departmental staff during installation, maintenance, and technology modernization projects.

IT Support Engineer

WEB LLC Internet Service Provider

Yerevan, Armenia | July 2004–February 2007

Provided on-site technical support to residential and business customers, troubleshooting computer, network, and Internet connectivity issues.
Installed and configured dial-up Internet connections and resolved connectivity problems.
Diagnosed network and computer hardware/software issues and performed troubleshooting and repairs as needed.
Installed and configured Windows operating systems and customer workstations.
Configured local area networks (LANs), network settings, and Internet connection sharing across multiple computers.
Assisted customers with computer setup, network configuration, and general technical support.

Graphic Designer / Layout Designer

GIND LLC Printing House

Yerevan, Armenia | January 2001–July 2004

Designed and prepared magazines, newspapers, and other print materials for publication using QuarkXPress.
Created and edited vector graphics, logos, and other design elements using CorelDRAW.
Edited and prepared photographs and other raster graphics for print production using Adobe Photoshop.
Prepared page layouts and graphic materials for professional printing.

Education

Glendale Community College

Computer Science (In Progress) • Glendale, CA

Yerevan State University

Bachelor’s Degree, Physics of Semiconductors and Microelectronics • Yerevan, Armenia

PhysMath School after A. Shahinyan, Yerevan State University

High School Diploma • Yerevan, Armenia

Training & Certificates

CompTIA Network+ (N10-009) CourseUdemy, 2026
CompTIA A+ Core 2 (220-1102) CourseUdemy, 2025
CompTIA A+ Core 1 (220-1101) CourseUdemy, 2024
Foundations of User Experience (UX) DesignGoogle, 2023
Information Technologies Security TrainingMicrosoft Innovation Center Armenia, 2013